FAQ

1.What is Easyey?
Easyey is a Pakistan based online store that brings you trending, high quality, and practical products at affordable prices. We focus on products that are useful, reliable, and hard to find in the local market without overpricing.

2.Where are you located?
We are a family run business based in Sahiwal, Punjab, and we deliver orders all across Pakistan.

3.How long does delivery take?
Orders are usually delivered within 5 to 7 working days anywhere in Pakistan. Delivery to remote areas may take slightly longer due to courier delays.

4.Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery all over Pakistan. You can also choose prepaid payment at checkout if available.

5.How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or WhatsApp. You can use it to track your parcel on the courier’s website.

6.What is your return and refund policy?
Returns are accepted only for damaged, defective, or wrong products within 3 days of delivery. A clear and complete unboxing video is mandatory for any return, exchange, or refund request. Refunds are processed within 8 to 15 working days after approval.

7.Can I cancel my order?
Orders can be cancelled only before shipment by contacting our support team. Once the order is shipped, cancellation is not possible.

8.Are your products original and high quality?
Yes, all products at Easyey are carefully selected and quality checked. We do not sell cheap or low quality variants.

9.How can I contact customer support?
You can contact us through
Email: theeasyey@gmail.com
Phone or WhatsApp: +92 327 8039724
Support hours are Monday to Saturday from 10 AM to 6 PM.

10.Do you restock trending products?
Yes, we regularly add new trending products and restock popular items based on demand. Keep checking our website for new arrivals.